[решено] Google Drive: ошибка установщика 1603.

[Petya V4sechkin]

lenovik, и остальные проверьте:
C:\ProgramData\Microsoft\Windows
C:\ProgramData\Microsoft\Windows\Start Menu
C:\ProgramData\Microsoft\Windows\Start Menu\Programs

[lenovik]

http://i99.fastpic.ru/big/2018/0217/6c/1bec958b77293fdd46cbe5178ca7376c.png
http://i99.fastpic.ru/big/2018/0217/b3/9af3bce6b05e20e2b6e452eb07b809b3.png
http://i99.fastpic.ru/big/2018/0217/fd/fcb948298cd0def03b2d844c68d4b9fd.png

[Petya V4sechkin]

lenovik, ну вот на папку C:\ProgramData\Microsoft\Windows кривые разрешения - нажмите там Включение наследования.

[lenovik]

ну вот на папку C:\ProgramData\Microsoft\Windows кривые разрешения - нажмите там Включение наследования. »

Установился. Алилуйя. Спасибо Вам большое за помощь.
http://i102.fastpic.ru/big/2018/0217/3f/e3930053812044db921e16b96a24ce3f.png

[1specific]

У меня та же проблема. Но с правами всё ок.

http://c.qbro.ru/180518_ca5bz55.png
http://c.qbro.ru/180518_7trgb06.png
http://c.qbro.ru/180518_gevt254.png


А в логе gsync64.msi.log такое:
Property(S): DATABASE = C:\Windows\Installer\698e5bc0.msi
Property(S): OriginalDatabase = C:\Program Files (x86)\Google\Update\Install\{BFA9FE1A-C685-4ABB-AD11-F08B4411C9A8}\gsync64.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = D:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\Program Files (x86)\Google\Update\Install\{BFA9FE1A-C685-4ABB-AD11-F08B4411C9A8}\
Property(S): SourcedirProduct = {D827660F-36C3-4CB6-BCFF-C0E066935C55}
Property(S): ProductToBeRegistered = 1
MSI (s) (F0:38) [21:39:02:460]: Product: Backup and Sync from Google -- Installation failed.

MSI (s) (F0:38) [21:39:02:460]: Установщик Windows выполнил установку продукта. Продукт: Backup and Sync from Google. Версия: 3.41.9267.0638. Язык: 1033. Изготовитель: Google, Inc.. Установка завершена с состоянием: 1603.

=== Logging stopped: 18.05.2018 21:39:02 ===

Посоветуйте, что еще можно сделать?

[Petya V4sechkin]

1specific, выложите gsync64.msi.log в архиве.

[1specific]

Petya V4sechkin, Пикрепил

[Petya V4sechkin]

1specific, в логе:
CustomAction +contextmenu64.dll returned actual error code -2147024891 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A8:08) [22:10:01:816]: Product: Backup and Sync from Google -- Error 1904. Module C:\Program Files\Google\Drive\contextmenu64.dll failed to register. HRESULT -2147024891. Contact your support personnel.

Error 1904. Module C:\Program Files\Google\Drive\contextmenu64.dll failed to register. HRESULT -2147024891. Contact your support personnel.
Action ended 22:10:01: InstallExecute. Return value 3.
Код -2147024891 = 0x80070005 - означает "Отказано в доступе".

Для эксперимента удалите сторонний антивирус.
И выполните эти инструкции.

[1specific]

Petya V4sechkin, после удаления nod32 успешно установилось.
Что очень странно на мой взгляд. Т.к. у меня были предположения, что антивирус блокирует установку.
Я проверял лог антивируса там было чисто. Я останавливал защиту - установка не работала. В общем все манипуляции с антивирусом не приносили успеха. И только после удаления установилось.

Благодарю вас.

[werawera11]

Petya V4sechkin, Спасибо за помощь!
Тоже возникла проблема HRESULT -2147024891 для библиотеки contextmenu64.dll.
Помогло только удаление dr.web. Отключения и манипуляции с исключениями результата не принесли.

[Shinbasho]

Мне помогло другое решение - удаление и установка новой версии.
Пробовал выдачу прав на указанные папки-не помогало, вылетала ошибка 1603.
Но с переустановкой сначала тоже возникли проблемы.
Система не находила в папке C:\Program Files (x86)\Google\Update\Install\{831DE658-F474-4839-9598-C95C84AC132F} инсталлятор (gsync64.msi) от моей версии (backup and sync 3.51.3307.8076). Cкачал инсталлятор по ссылке: https://dl.google.com/drive/3.51.3307.8076/gsync64.msi (наверное можно посмотреть свою версию и подставить соответсвующие цифры) и подкинул его в папку C:\Program Files (x86)\Google\Update\Install\{831DE658-F474-4839-9598-C95C84AC132F}.
После чего программа удалилась и успешно установилась новая версия.
Напоминаю, что изначально я выдавал права на папки, это так же могло повлиять соответствующим образом на удаление и успешную установку.

[ka81]

=== Logging started: 06.06.2021 19:08:33 ===
Action start 19:08:33: INSTALL.
Action start 19:08:33: FindRelatedProducts.
Action ended 19:08:33: FindRelatedProducts. Return value 1.
Action start 19:08:33: AppSearch.
Action ended 19:08:33: AppSearch. Return value 1.
Action start 19:08:33: ValidateProductID.
Action ended 19:08:33: ValidateProductID. Return value 1.
Action start 19:08:33: SetAPPLICATION_DATA_FOLDER.
Action ended 19:08:33: SetAPPLICATION_DATA_FOLDER. Return value 1.
Action start 19:08:33: WixRemoveFoldersEx.
WixRemoveFoldersEx: Error 0x80070057: Missing folder property: APPLICATION_DATA_FOLDER for row: wrf705C294F9C91A46C771D382E02F8C5E8
CustomAction WixRemoveFoldersEx returned actual error code 1603 but will be translated to success due to continue marking
Action ended 19:08:33: WixRemoveFoldersEx. Return value 1.
Action start 19:08:33: CostInitialize.
Action ended 19:08:33: CostInitialize. Return value 1.
Action start 19:08:33: FileCost.
Action ended 19:08:33: FileCost. Return value 1.
Action start 19:08:33: CostFinalize.
Action ended 19:08:33: CostFinalize. Return value 1.
Action start 19:08:33: InstallValidate.
Action ended 19:08:33: InstallValidate. Return value 1.
Action start 19:08:33: InstallInitialize.
DEBUG: Error 2203: Database: C:\Windows\Installer\inprogressinstallinfo.ipi. Cannot open database file. System error -2147287037
MSI (s) (4C:D8) [19:08:33:162]: Product: Backup and Sync from Google -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2203. The arguments are: C:\Windows\Installer\inprogressinstallinfo.ipi, -2147287037,

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2203. The arguments are: C:\Windows\Installer\inprogressinstallinfo.ipi, -2147287037,
Action ended 19:08:33: InstallInitialize. Return value 3.
Action ended 19:08:33: INSTALL. Return value 3.
Property(S): Languages = C:\Program Files\Google\Drive\Languages\
Property(S): UpgradeCode = {9B8AE7BF-3EDD-4B0A-A8B2-7BEC1DE338AE}
Property(S): IEVERSION = 11.789.19041.0
Property(S): DriveDirectory = C:\Program Files\Google\Drive\
Property(S): VersionNT64 = 603
Property(S): TARGETDIR = D:\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): OldDriveProgramsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Drive\
Property(S): OldBackupAndSyncProgramsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Backup and Sync\
Property(S): DriveProgramsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Backup and Sync from Google\
Property(S): AppDataDriveDirectory = C:\Users\ka81\AppData\Local\Google\Drive\
Property(S): Microsoft.VC90.CRT = C:\Program Files\Google\Drive\Microsoft.VC90.CRT\
Property(S): Microsoft.VC90.ATL = C:\Program Files\Google\Drive\Microsoft.VC90.ATL\
Property(S): Microsoft.VC90.MFC = C:\Program Files\Google\Drive\Microsoft.VC90.MFC\
Property(S): am = C:\Program Files\Google\Drive\Languages\am\
Property(S): en = C:\Program Files\Google\Drive\Languages\en\
Property(S): enGB = C:\Program Files\Google\Drive\Languages\en-GB\
Property(S): enUS = C:\Program Files\Google\Drive\Languages\en-US\
Property(S): es = C:\Program Files\Google\Drive\Languages\es\
Property(S): et = C:\Program Files\Google\Drive\Languages\et\
Property(S): eu = C:\Program Files\Google\Drive\Languages\eu\
Property(S): fa = C:\Program Files\Google\Drive\Languages\fa\
Property(S): fi = C:\Program Files\Google\Drive\Languages\fi\
Property(S): fil = C:\Program Files\Google\Drive\Languages\fil\
Property(S): fr = C:\Program Files\Google\Drive\Languages\fr\
Property(S): ar = C:\Program Files\Google\Drive\Languages\ar\
Property(S): gl = C:\Program Files\Google\Drive\Languages\gl\
Property(S): gu = C:\Program Files\Google\Drive\Languages\gu\
Property(S): he = C:\Program Files\Google\Drive\Languages\he\
Property(S): hi = C:\Program Files\Google\Drive\Languages\hi\
Property(S): hr = C:\Program Files\Google\Drive\Languages\hr\
Property(S): hu = C:\Program Files\Google\Drive\Languages\hu\
Property(S): id = C:\Program Files\Google\Drive\Languages\id\
Property(S): it = C:\Program Files\Google\Drive\Languages\it\
Property(S): ja = C:\Program Files\Google\Drive\Languages\ja\
Property(S): kn = C:\Program Files\Google\Drive\Languages\kn\
Property(S): bg = C:\Program Files\Google\Drive\Languages\bg\
Property(S): ko = C:\Program Files\Google\Drive\Languages\ko\
Property(S): lt = C:\Program Files\Google\Drive\Languages\lt\
Property(S): lv = C:\Program Files\Google\Drive\Languages\lv\
Property(S): ml = C:\Program Files\Google\Drive\Languages\ml\
Property(S): mr = C:\Program Files\Google\Drive\Languages\mr\
Property(S): nl = C:\Program Files\Google\Drive\Languages\nl\
Property(S): no = C:\Program Files\Google\Drive\Languages\no\
Property(S): pl = C:\Program Files\Google\Drive\Languages\pl\
Property(S): pt = C:\Program Files\Google\Drive\Languages\pt\
Property(S): pt_BR = C:\Program Files\Google\Drive\Languages\pt-BR\
Property(S): bn = C:\Program Files\Google\Drive\Languages\bn\
Property(S): pt_PT = C:\Program Files\Google\Drive\Languages\pt-PT\
Property(S): ro = C:\Program Files\Google\Drive\Languages\ro\
Property(S): ru = C:\Program Files\Google\Drive\Languages\ru\
Property(S): sk = C:\Program Files\Google\Drive\Languages\sk\
Property(S): sl = C:\Program Files\Google\Drive\Languages\sl\
Property(S): sr = C:\Program Files\Google\Drive\Languages\sr\
Property(S): sv = C:\Program Files\Google\Drive\Languages\sv\
Property(S): ta = C:\Program Files\Google\Drive\Languages\ta\
Property(S): te = C:\Program Files\Google\Drive\Languages\te\
Property(S): th = C:\Program Files\Google\Drive\Languages\th\
Property(S): ca = C:\Program Files\Google\Drive\Languages\ca\
Property(S): tr = C:\Program Files\Google\Drive\Languages\tr\
Property(S): uk = C:\Program Files\Google\Drive\Languages\uk\
Property(S): vi = C:\Program Files\Google\Drive\Languages\vi\
Property(S): zh = C:\Program Files\Google\Drive\Languages\zh\
Property(S): zh_CN = C:\Program Files\Google\Drive\Languages\zh-CN\
Property(S): zh_HK = C:\Program Files\Google\Drive\Languages\zh-HK\
Property(S): zh_TW = C:\Program Files\Google\Drive\Languages\zh-TW\
Property(S): cs = C:\Program Files\Google\Drive\Languages\cs\
Property(S): da = C:\Program Files\Google\Drive\Languages\da\
Property(S): de = C:\Program Files\Google\Drive\Languages\de\
Property(S): el = C:\Program Files\Google\Drive\Languages\el\
Property(S): GoogleDirectory = C:\Program Files\Google\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): AppDataGoogleDirectory = C:\Users\ka81\AppData\Local\Google\
Property(S): LocalAppDataFolder = C:\Users\ka81\AppData\Local\
Property(S): ALLUSERS = 1
Property(S): BUILDNUM = 3.55.3625.9414
Property(S): ARPPRODUCTICON = DriveIcon
Property(S): ARPNOMODIFY = 1
Property(S): ARPNOREPAIR = 1
Property(S): ARPHELPLINK = http://www.google.com
Property(S): ARPURLINFOABOUT = http://www.google.com
Property(S): ARPURLUPDATEINFO = http://www.google.com
Property(S): ARPHELPTELEPHONE = http://www.google.com
Property(S): OMAHA_CLIENT_STATE_KEY = SOFTWARE\Google\Update\ClientState\{3C122445-AECE-4309-90B7-85A6AEF42AC0}
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): REBOOT = ReallySuppress
Property(S): REBOOTPROMPT = Supress
Property(S): DefaultConfigDir = %USERPROFILE%\..\Default\AppData\Local\Google\Drive
Property(S): Manufacturer = Google, Inc.
Property(S): ProductCode = {3CBE1074-3A4F-4BA6-95E3-7A660B54FE33}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Backup and Sync from Google
Property(S): ProductVersion = 3.55.3625.9414
Property(S): SecureCustomProperties = ALLUSERS;PREVIOUSVERSION
Property(S): MsiLogFileLocation = C:\Program Files (x86)\Google\Update\Install\{C6AA5C02-F106-438A-881B-4A462363B927}\gsync64.msi.log
Property(S): PackageCode = {E8E3FE26-F9DA-419E-B1BC-D7BBB9F4E965}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:\Program Files (x86)\Google\Update\1.3.36.82
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 996
Property(S): VersionDatabase = 300
Property(S): VersionMsi = 5.00
Property(S): VersionNT = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = Z:\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\ka81\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\ka81\Favorites\
Property(S): NetHoodFolder = C:\Users\ka81\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\ka81\Documents\
Property(S): PrintHoodFolder = C:\Users\ka81\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\ka81\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\ka81\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): MyPicturesFolder = C:\Users\ka81\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 7832
Property(S): VirtualMemory = 4295
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = ka81
Property(S): UserSID = S-1-5-21-1168648116-2008798162-4118806091-1000
Property(S): UserLanguageID = 1049
Property(S): ComputerName = NOTE
Property(S): SystemLanguageID = 1049
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 19
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 19:08:33
Property(S): Date = 06.06.2021
Property(S): MsiNetAssemblySupport = 4.8.4084.0
Property(S): MsiWin32AssemblySupport = 6.3.19041.546
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = ka81
Property(S): DATABASE = C:\Windows\Installer\58813.msi
Property(S): OriginalDatabase = C:\Program Files (x86)\Google\Update\Install\{C6AA5C02-F106-438A-881B-4A462363B927}\gsync64.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = D:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
MSI (s) (4C:D8) [19:08:33:200]: Установщик Windows выполнил установку продукта. Продукт: Backup and Sync from Google. Версия: 3.55.3625.9414. Язык: 1033. Изготовитель: Google, Inc.. Установка завершена с состоянием: 1603.

=== Logging stopped: 06.06.2021 19:08:33 ===




у всех папок вроде как все нужные права... Как еще побороть? ((

А если нажать непосредственно на C:\Program Files (x86)\Google\Update\Install\{C6AA5C02-F106-438A-881B-4A462363B927}\gsync64.msi то выдает маленькое окно сразу же:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2203.

[Petya V4sechkin]

ka81, приведите результаты выполнения в командной строке (cmd.exe)
icacls C:\Windows\Installer
icacls "%Temp%"

[ka81]

Спасибо, но намучавшись с новоустановленной самой свежей вин 10 про 21н1, я поставил вин 10 про 2019 и все отлично.